24 November 2020




Dear Graduates, Students and Staff

We are pleased to inform you that the University of KwaZulu-Natal is now in a position to commence issuing degree/diploma certificates to all 2020 graduates.

The issuing will be undertaken by scheduling an appointment to collect the degree/diploma certificate on the Westville Campus, via the Certificate Collection booking system.

The certificate collection booking system will only be open initially, for those graduates who graduated in the May graduation ceremonies and will distinguish between the May and October graduation ceremonies. The system will open on 26 November 2020, for the May graduation ceremonies and on 17 December 2020 for the October graduation ceremonies.

The Certificate Collection booking system allows graduates to select whether they want to personally collect their certificates on the Westville Campus or receive the certificate by registered mail (at no cost to the graduate), however, if you arrange a courier to collect on your behalf, you will need to bear that cost.

If you graduated in 2020, please read sections 1, 2, 5(a) and 6.

If you graduated prior to 2020, that is 2019 and earlier, please refer to sections 3, 4, 5(b) and 6.

1.  2020 Autumn (May) Graduation

Graduates whose qualifications were conferred during the 29 May 2020 virtual ceremony, are invited to log in via the link provided, to schedule an appointment to collect, or give instruction to post the certificate.

To access the Certificate Collection Booking system, please click on this link: https://gradcertbooking.ukzn.ac.za/

Upon entering your student number and your Identification (ID) or passport number, the system will automatically generate a collection date.  If this date is not a suitable date, you may select another preferred or suitable date (excluding weekends). The system will however not allow a retrospective date selection. The booking system will open on Thursday, 26 November 2020, for appointments to collect May 2020 certificates, as from the beginning of December 2020.

For assistance in the use of the graduation certificate booking system please email MoengT@ukzn.ac.za.

Please note that some PGCE graduates may not be able to schedule an appointment due to amendments being made to the certificates.  All affected parties will be advised via email, an updated communiqué and on social media, once the certificates are available.  These affected PGCE graduates will then be able to schedule an appointment.  We apologise unreservedly for this particular delay.

2.  2020 Spring (October) Graduation

The system will be opened on Thursday, 17 December 2020, to schedule appointments for collection from 6 January 2021.

Please note the University will close at 12h00 on Thursday, 24 December 2020, and will only reopen on Monday, 4 January 2021, at 08h00.

3. Certificates of Qualifications conferred/awarded before April 2020

While every effort will be made to assist graduates who graduated prior to 2020, and with requests for duplicate certificates, the focus during December and the early part of January 2021 will be on ensuring that the 2020 graduates are assisted with their certificate collection.

Graduates prior to 2020 graduation ceremony are requested to email their requests to:

Mofokengn@ukzn.ac.za or Naickerka@ukzn.ac.za

These officials will respond to you within 5 working days with an appointment date to collect your certificates (this is subject to the fee clearance confirmation from our Fees office).

4. Replacement of degree / diploma certificates

Please download the application form from the University website: http://saa.ukzn.ac.za/Libraries/Forms/Replacement_Certificate_Application_Form.sflb.ashx

Complete the form and email it with all the required documents to the persons mentioned on the application form. Once your certificate is ready for collection, an appointment email will be sent to you with a collection date.

The turn-around time for replacement certificates is 10 working days.

On collection of your degree/diploma certificate, please ensure that you produce either your student card, smartcard ID, passport or driver’s license.

Please note that the University will close at 12h00 on 24 December 2020, and will only reopen on 4 January 2021 at 08h00.

5. Posting of certificates

(a) 2020 Autumn and Spring Graduation

If you want your certificate to be posted, select “post” and add the address to which you want the certificate posted.  Your certificate will be sent by registered mail, and confirmation of the tracking number will be emailed to you.  The certificate will be posted to you within 7 WORKING DAYS of receipt of your request.

(b) Certificates of Qualifications conferred/awarded before April 2020

If you want your certificate to be posted, please provide us with your current address on your email request. The certificate will be posted to you within 7 WORKING DAYS of receipt of your request.

Please refer all queries to Moengt@ukzn.ac.za, or Mofokengn@ukzn.ac.za or Naickerka@ukzn.ac.za

6. Third-Party Collection

In case you are unable to collect your certificate in person, third party collection of certificates is permissible provided that the person collecting the certificate at the allocated time has:

  • Written consent from the graduate concerned, including the graduates full names, ID/Passport number and Student number, and the full names and ID/Passport number of the person collecting on their behalf.
  • Certified copies of the graduates ID/Passport, and that of the third party. The documents will be taken in by the official handing over the certificate.
  • Forward the email with appointment date to the person because this will be required at the gate for access to campus.

Without these documents, no certificate will be handed over under any circumstances.

Issued by

Dr K Cleland
Registrar (Acting)